1. Introduction

Welcome to Neelam Creation. This document sets forth the legally binding terms and conditions for your use of our website and services. By accessing, browsing, or purchasing from [www.neelamcreation.com], you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

  1. User Eligibility

To access our website and place an order, you must be at least 18 years old or using the website under the supervision of a parent or guardian. You must also possess a valid credit/debit card or other accepted form of payment.

  1. Intellectual Property Rights

All content available on the website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Neelam Creation or its content suppliers and is protected by Indian and international copyright laws. Any reproduction or redistribution of the content without our express written consent is strictly prohibited.

  1. Account Responsibility

Users are responsible for maintaining the confidentiality of their account and password and for restricting access to their computer. You agree to accept responsibility for all activities that occur under your account.

  1. Product Accuracy

We strive to display the colors, textures, and measurements of our handmade items as accurately as possible. However, due to lighting, digital screen variation, and the handcrafted nature of the products, slight variations may occur.

  1. Pricing and Payment

All prices listed on our website are in INR (₹) and inclusive of applicable taxes. We reserve the right to modify prices at any time without prior notice. Payment must be made in full before shipping. We accept all major credit/debit cards, UPI, and net banking via secure payment gateways.

  1. Order Acceptance and Cancellation

Your order is confirmed once payment is successfully completed. Neelam Creation reserves the right to refuse or cancel an order for any reason, including but not limited to: product unavailability, errors in pricing or product information, or suspected fraud.

  1. Limitation of Liability

Neelam Creation shall not be liable for any indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website or services.

  1. Governing Law

These Terms of Use are governed by the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Bolpur, West Bengal.